Easy Returns at DSC Cricket US
At DSC Cricket US, we prioritize your satisfaction and strive to offer world-class service. We understand that there may be occasions when you need to return a product purchased from our portal, and we're here to assist you with a straightforward process:
Return Policy
Returns or exchanges are accepted within 7 days of the receipt of products.
All returned products must be in their original condition, unused, and with original tags and packaging intact.
To initiate a return, please contact us via email at service@dsc-cricket.com. Please provide the following details:
- Your order number
- Item description
- Reason for return
Once the return is authorized, you may dispatch the item securely.
Returned items will undergo inspection by our technical team before processing a refund or exchange.
Please note that separate orders cannot be combined for returns, as this may delay processing.
Important Notes:
Do not return damaged goods without prior agreement from our customer service team, as this may affect refund eligibility.
Securely pack and send your return to:
DSC Cricket US
Email: service@dsc-cricket.com
Returns sent to any other address will not be refunded or credited.
FAQs
1. Can I return a product if I changed my mind or didn't like it?
Yes, you can return the unused product in saleable condition with original packaging and tags intact. You may also request a replacement.
2. Who pays for return shipping?
Return and exchange postage costs are the responsibility of the sender. However, if the return is due to product damage, manufacturing defect, or our error, we will refund the shipping charges.
3. What should I do if I receive a damaged or incorrect product?
Please contact us at service@dsc-cricket.com within 24 hours of delivery with images of the damaged product. We will arrange for a replacement or refund promptly.
4. How will I receive a refund for cancelled or returned orders?
Refunds will be processed using the original payment method (credit card, debit card, net banking, etc.). Please allow up to 10 days from receipt of returns for processing.
For any other questions or concerns, feel free to reach out to our customer service team. We're here to ensure your shopping experience with us is seamless and satisfactory.
What to Do if Your Parcel Arrives Damaged
If your parcel arrives with damaged or tampered outer packaging, please do not accept the delivery. Should you accept delivery and subsequently discover any damage to the product, please follow these steps:
- Report the damage to our customer service within 24 hours of receiving the shipment. Returns will not be accepted if there are visible marks or signs of product use.
- Take photographic evidence of the damage and promptly send it to our customer service team.
- All claims for damaged parcels must be submitted within 24 hours of the delivery date. We cannot process a refund or replacement until damage has been verified by our customer service team.
Once we have received your report and photographic evidence, we will work with you to resolve the issue.
Please Note:
DSC Cricket USA reserves the right to refuse returns deemed excessive or made in bad faith.
- All refund or replacement requests must be submitted within 7 days of receiving the product.
- Refunds or replacements will be processed upon receipt of the returned items at our warehouses.
- Products must be returned unused, in their original packaging, with labels and boxes intact. We reserve the right to reject returns if products are not properly packed, if packaging is opened, or if boxes are damaged.
- Products returned that do not meet our policy may be stored for collection at our warehouse, or you may be charged for return shipping to your registered address.